Pete Peterson

2924 Sumter Ave N, New Hope, MN 55427

(612) 597-2134   Pete.Peterson.H@gmail.com

 

SUMMARY

·  Highly motivated individual looking with experience in leadership, project management and technical expertise. 

·  Strategically execute communication efforts internally and externally.

·  Conduct efficient team management, and maintain high standards of accountability and team engagement that results in effectively completing all phases of the projects.

·  Microsoft Word and Excel, RightNow, Netsuite, Electronic Driver Logs, and Trello experience.

 

SKILLS/EXPERIENCE

Customer Relations

·              Assisted 3000+ transportation customers on various issues

·              Resolved billing, wireless, software and hardware issues for entire customer base

·              Educated beyond the issue for internal and external customers on company products and services

·              Focused on issue resolution and quality in all customer interactions

 

Project Management

·         Oversaw and handled multiple company projects assigned by Project Manager

·         Met client deadlines while managing their needs and standards throughout the project

·              Hired independent contractors for project installations and validated their work upon completion

·              Managed day-to-day operations of assigned projects

·              Monitored and controlled project schedules, costs, inventory, planning and execution

·              Successfully worked with other internal departments on various project components

·              Completed projects for TJ Maxx, Wachovia Bank, Accent Health, and GameStop

·              Maintained profit margin of 35%

 

 

 

 

 

 

 

 

Pete Peterson

(612)-597-2134 Pete.Peterson.H@gmail.com Page 2

 

Technical Support

·              Troubleshot advanced technical product escalations

·              Educated internal employees on product knowledge

·              Escalated to Development team all potential code or hardware defects

·              Created sales orders and return merchandise authorizations for customers

 

 

PROFESSIONAL EXPERIENCE

 

Project Coordinator                     2007 - 2009

Rollouts Inc., Chaska, MN

 

Technical Support Representative                                                                   2009 - 2013

PeopleNet, Minnetonka, MN

 

Level 2 Specialist     2013 - 2015

PeopleNet, Minnetonka, MN  

 

EDUCATION

Bachelor of Science                                                                                         

University of Minnesota Duluth                                                             

Major: Psychology

Minor: Sociology

 

Daily management and coordination of shipments with both shippers and carriers